Policies
Privacy Policy
Vocational Resources Australia (“us”, “we”, or “our”) operates the vocationalresources.com.au website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Service.
We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your name, email address, postal address, and phone number (“Personal Information”).
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of 11th June 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please send us a message via the contact us page on this website.
We use your Personal Information only for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your name, email address, postal address, and phone number (“Personal Information”).
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes to This Privacy Policy
This Privacy Policy is effective as of 11th June 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide by and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please send us a message via the contact us page on this website.
Refund and Return Policy
Thank you for considering Vocational Resources Australia for your educational needs. Please review our refund policy before placing an order or making the purchase:
Condition of Items
While we take every precaution to ensure the safe delivery of your order, we cannot be held responsible for the condition in which it arrives. If you receive your item in unsatisfactory condition, please contact us immediately for assistance.
Change of Mind
We regret that we are unable to offer refunds or exchanges on physical or digital products due to a change of mind.
Digital Products
Once an order for digital products is confirmed and the product is delivered, refunds cannot be issued. However, if you encounter any difficulties receiving or downloading our digital products, please reach out to us for assistance.
Major Problems
a. In accordance with Australian Consumer Law, if a digital product has a major problem, you are entitled to a repair, replacement, or refund.
b. A major problem includes issues that would have prevented you from purchasing the product if you were aware of them, safety concerns, significant discrepancies from the product description, or failure to perform as advertised.
c. We will strive to address any major problems within a reasonable timeframe, offering edits, replacement, or refund options as appropriate.
Refund Process
a. To request a refund or report a major problem with a product, please send us an email at contact@vocationalresources.com.au.
b. Please provide clear feedback detailing the issue you encountered, such as specific references to pages, chapters, or tasks.
c. For digital product refund requests due to technical issues, please include evidence demonstrating your purchase and inability to download the product.
Superseded Materials
Customers are responsible for ensuring they order the correct version of training packages, qualifications, or units, as superseded materials are not eligible for refunds.
Statutory Declaration
In the event of a refund, customers are required to submit a statutory declaration affirming the destruction of all refunded materials and their non-intention to use them for training, redistribution, or reference purposes.
Discretionary Refunds
Any refunds outside of this policy are subject to management discretion. An administration fee may apply, calculated at $250 or 10% of the invoice value, whichever is higher.
For any further inquiries or assistance regarding refunds, please don’t hesitate to reach out to us. Your satisfaction is our priority.
Condition of Items
While we take every precaution to ensure the safe delivery of your order, we cannot be held responsible for the condition in which it arrives. If you receive your item in unsatisfactory condition, please contact us immediately for assistance.
Change of Mind
We regret that we are unable to offer refunds or exchanges on physical or digital products due to a change of mind.
Digital Products
Once an order for digital products is confirmed and the product is delivered, refunds cannot be issued. However, if you encounter any difficulties receiving or downloading our digital products, please reach out to us for assistance.
Major Problems
a. In accordance with Australian Consumer Law, if a digital product has a major problem, you are entitled to a repair, replacement, or refund.
b. A major problem includes issues that would have prevented you from purchasing the product if you were aware of them, safety concerns, significant discrepancies from the product description, or failure to perform as advertised.
c. We will strive to address any major problems within a reasonable timeframe, offering edits, replacement, or refund options as appropriate.
Refund Process
a. To request a refund or report a major problem with a product, please send us an email at contact@vocationalresources.com.au.
b. Please provide clear feedback detailing the issue you encountered, such as specific references to pages, chapters, or tasks.
c. For digital product refund requests due to technical issues, please include evidence demonstrating your purchase and inability to download the product.
Superseded Materials
Customers are responsible for ensuring they order the correct version of training packages, qualifications, or units, as superseded materials are not eligible for refunds.
Statutory Declaration
In the event of a refund, customers are required to submit a statutory declaration affirming the destruction of all refunded materials and their non-intention to use them for training, redistribution, or reference purposes.
Discretionary Refunds
Any refunds outside of this policy are subject to management discretion. An administration fee may apply, calculated at $250 or 10% of the invoice value, whichever is higher.
For any further inquiries or assistance regarding refunds, please don’t hesitate to reach out to us. Your satisfaction is our priority.
